We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
While using our Site (s), Gazelle Safari Company and its entities may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to the following;
Personal information like your name, date of birth, gender, postal address, telephone number, email address, passport details, medical information and travel insurance details (where applicable);
Details of products and services you have purchased from us or which you have inquired about, plus any additional information necessary to deliver those products and services in order to respond to your inquiry.
Information relating to you that you or a third party has provided to us directly or indirectly through newsletter subscriptions, online payment platforms, ongoing surveys, instore purchases and any other related websites or those of our partners and representatives.
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information. We may also use other services like Survey monkey to collect information.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we collect like photographs, still and motion pictures, videos, or voice recordings, testimonials. Please write to us before the start of your safari if you do not wish to have your images shared or used for promotional purposes. We shall be glad to oblige.
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.
We may collect, hold, use and disclose your information for the following purposes:
To administer and expedite service delivery like booking and operating tours
In some cases, advance passenger data is required in order to permit travel. Personal Travel data submission policies vary depending on the destination(s). Even where not mandatory, it may be advisable to submit data in advance in order to enhance customer experience on arrival.
To contact you in case of emergency.
For research purposes in order to enhance customer experience and trip customization and online content.
To manage our relationship with you, including updates about your tour booking and handling complaints
Our user experience or feedback capture through the data we collect helps us to improve our site(s) to make navigation easier.
Safety is one of our key priorities therefore we may use information we collect for identification of fraud or error or for regulatory reporting and compliance
When you provide your email address to the Gazelle Safaris Africa to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry through email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.
We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
We may disclose your personal information as follows:
We may share your personal information inside Gazelle Safaris Africa and to our related entities for the purposes of provision of products and services to you, research and marketing purposes. Any marketing purposes will be conducted in accordance with our ‘Marketing and Privacy terms and conditions.
We may disclose your personal information to our employees, contractors or third party service providers located in our jurisdiction or overseas for the purposes of the operation of our website or our business, fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to airlines, tour companies, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
We may disclose your personal information to external parties for research purposes and to identify other services you may be interested in.
We may share aggregated non-personal information with third parties, such as our travel industry partners to analyze trends and further improve our service to you.
We may share information with third parties in limited circumstances without your consent where we reasonably believe the disclosure is necessary to lessen or prevent a threat to life, health or safety, or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), where disclosure is authorized or required by law or disclosure is otherwise permitted by applicable privacy laws.
In order for you to travel abroad, we may disclose your personal information where disclosure is required by government authorities at the point(s) of departure and/or destination to process your information for immigration, border control, and security and anti-terrorism purposes.
By using our products and services, you agree that we will not be required to ensure that third party recipients comply with Ugandan privacy laws or otherwise be liable or accountable for how the recipient handles your personal information.
We deal with many different service providers all over Africa, so it is not possible for us to set out in this Policy all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please contact us in writing using the contact details below.
Companies to whom personal information is disclosed which are registered in the United States may be required to provide information under the USA PATRIOT Act H.R. 3162.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
All online payments are transmitted over a secure socket layer (SSL) connection.
Credit card information is transmitted immediately to a payment gateway solution via an encrypted port.
We do not store your credit card number in any of our systems, it is used only within the context of the transaction then destroyed upon receipt from an acquiring bank.
All credit card payments receive an identification number that is proof of the transaction’s acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or VISA credit card).
Personal information is destroyed or de-identified when no longer needed.
These are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.